Brand

Return And Refund Policy  

  • At SHINS Online Store (www.shins.my),we want our customer to be completely satisfied with your purchases. We regret that return or refunds cannot be accommodated unless it is damaged or has extensive defects discovered upon the receiving of the items. No claims shall be entertained once the delivery order is signed for. Items lost/ damaged in transportation will not be compensated. 
  • However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to resellers of our product.


Return or exchange procedures

  • Effort must be made to notify us within 24 hours after recieved of the items and to specify if you would want a replacement or a money refund.
  • You have to include the following details in the email: Order number, product number, photo of damaged item (as prove of damaged) and the reason for refunds/exchanges(so that we can improve!) and notify us via our e-Store feedback form.
  • Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
  • All returned items must be shipped in its ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED and sent to:
    Shins Corporation Sdn Bhd
    No. 2A, Jalan Perdagangan Suabang Mas,
    Pusat Perdagangan Subang Mas,
    47620, Subang Jaya, Selangor Malaysia.
    Tel: +60-3-5614 2000
  • You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
  • Refunds for returned items will be made within 21 days of the return of the product.


*All exchanges are subject to availability. 


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PRIVACY POLICY
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This privacy policy applies to the use of  SHINS e-Store (www.shins.my)
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.


Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes.
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.

 
Links to Other Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you  review the privacy policy of every website you visit, whether or not they are linked to by our own site.


Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at e-Store Support , by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.


Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at e-Store Support .You may also complete any corrections, updates or deletion requests at SHINS ; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.


Security
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us at e-Store Support

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.


Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

Shins Corporation Sdn Bhd
No. 2A, Jalan Perdagangan Suabang Mas,
Pusat Perdagangan Subang Mas,
47620, Subang Jaya, Selangor
Malaysia.
Tel: +60-3-5614 2000
Fax: +60-3-5103 0006

ENQUIRY

Product images are for illustrative purpose only, may not 100% depict the actual product. Colour variance, minor stitching issue and etc does not formed as wrong or defective items


This privacy policy was last updated on 17/08/2016 

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